The pressure to continually achieve and maintain high occupancy rates in the context of a very competitive and highly regulated industry is a recipe for burnout for many people working in assisted living, skilled nursing and ICF settings. Wouldn’t it be nice if there was a proven pattern that would allow organizations to attract and retain more residents? There is! Based on the best of social science research, business case studies and industry experience, this insightful course will outline the steps you can take to develop the kind of organization customers will line up to support.